Marta Manzanera Díaz
Business and Management
ACTIVITY 1. LOCKHURST HOTELS INTERNATIONAL
Draft short cycle process and long cycle process
Who: Sr. Alex Jones- Vice President of Canadian Operations for Lockhurst Hotels
International
What: He had to make a decision because there is a possibility of losing the director.
Why: The director of operations in the province of Ontario received a job offer with
another hotel chain, with an increase in his salary of 20,000$ per year.
When: March 2014
*Alternatives generation:
Pros
Cons
Jim Martin
Good technical skills.
Aggressiveness could lead
to a conflict and losses in
the company.
Don Mix
Less salary, better attitude,
more efficiency.
Little experience and
knowledge
*Evaluation matrix (criteria to choose the candidate)
Qualities
Skills
Experience
Salary
Attitude
Assertive
Qualities
Skills
Experience
Money
(salary)
Attitude
Efficiency
Jim
+
+
+
-
-
N
Don
N
-
N
+
+
+
Marta Manzanera Díaz
Business and Management
CASE METHOD
ACTIVITY 1. LOCKHURST HOTELS INTERNATIONAL
In March 2014, Sr. Alex Jones, was involved in a decision, exactly, in a problem
about the Lockhurst Hotels, an international organization that not only worked in
Europe, but also in North America.
Jones' problem is that he was faced with an undecided choice of candidate for John
Shipley position. Shipley was a valued operations manager that had received a job
offer from another hotel chain and was motivated to leave Lockhurst Hotels by salary
increase. Jones was aware about the high possibility of losing Shipley, a fact that led
him to make an important decision, Jim Martin or Don Mix?
To make a good decision, Jones had to think well and quickly because he had little
time until Shipley made the decision to leave his position. Jones had two options to
replace Shipley, Jim Martin, former Manager in the hotel sector in Europe or Don
Mix, General Manager of the largest hotel in Toronto.
On the one hand, Jim had good technical skills but, in contrast, he was aggressive.
This attitude could lead to a conflict causing the company to make a loss; but not
only was that the problem, but Jones also considered that would appear another one
if Jim were to be dismissed, and under no circumstances wanted to pay more for the
salary of Jim than for Shipley’.
On the other hand, Don needed more apprenticeship to acquire the knowledge and
needed more experience, but Don was motivated to learn and Jones expects that in
one year he will be ready to work in the same conditions as Shipley yet, what’s more,
with a lower salary than Shipley's current salary.
As a result, Jones had two main possibilities for choose but both had strengths and
weaknesses, so he had to go further and rely on a number of criteria in order to
reach a conclusion and end his decision.
He studied the qualities, the skills, the experience, the attitude, the efficiency and the
salary about the both candidates and, in conclusion Don was the best candidate to
take up the position of Shipley, although he had less experience and skills than Jim,
he could be more efficient and bring a positive attitude to the company than him, who
only surpassed Don in the skills and the experience he had.
0
